Patient Reviews

*****Elaine*****

Hi Elaine

Just wanted to let you know we popped some flowers in for you this morning to say thank you. 

Your understanding, time and patience was so welcome at our time of panic/ crisis and we cannot thank you and the team enough.

 We feel very fortunate that Trinity has found Dr B and the team at Cressex. 

Thanks again

Helen and Trinity

April 2024

*****Sheazaa*****

Dear practice manager,

I hope this email finds you well. 

I just wanted to give you some feedback regarding my consultation with Sheaza Shahid.

 Sheaza has been absolutely fantastic and supportive during my appointment. She examined me thoroughly, providing reassurance about my condition and symptoms. She also booked me for necessary tests and followed up on the results. She explained the results with great attention and care as well as prescribing necessary medication. In short, this has been one of the best experiences at cressex health centre.

I also wanted to praise your duty doctor call system. For years, calling for an appointment has been a disaster. However, with this new system, I  am sure many others just like me are now  so much happier at cressex health centre than ever before. So thank you for this wonderful change.

Kind regards,

Khadija

April 2024

*****Kelly*****

Dear Kelly, 

Today I was doing the MH / Depression review for the patient

He was very complimentary of the service he has received from you, and has thanked you. 

April 2024

*****Sheazaa*****

Hi there

I just wanted to say my appointment today with Sheazaa Shahid was perfect she was absolutely brilliant !

I was treated with ease and compassion and straight to the answer of another upset I had about my weight. The appointment was quick but detailed exactly what every appointment should be she was splendid !

She was an absolute star and thankyou so so much !

Lauren

April 2024

*****Sharon *****

Good Afternoon,

I would just like to give some feedback on my visit today, and everyday I attend Cressex Health Centre.

It starts from the receptionist, who are very helpful, always polite.

I have always managed to get an appointments on the day, each Dr I have seen, are polite, listen to what you say, have Empthathy with everything you come for.

Also to add, are quick to Action everything you need or request.

Fantastic Service!

Fantastic Staff!

Fantastic Dr’s.

Regards

Sharon

Mar 2024

*****Cressex Health Centre*****

Dear Kk,

I just wanted to let you know that his daughter Marvel has praised all the reception staff for being very helpful, caring and always being very accommodating when it comes to appointments. She was thanking all of the staff at Cressex Health Centre for being very supportive towards her father’s condition and really appreciates their effort and wanted me to inform the surgery.

Kind regards,

Sheazaa Shahid

Mar 2024

*****Vicky*****

Hi KK,

Pt’s wife called in today, she wanted thank all of the staff, she said we are all so helpful not only to Antonio but her and all of her family.  She said we are all so helpful.  She is especially grateful for Dr Tetlay for calling an ambulance for Antonio yesterday and wanted me to pass on her thanks to everyone.

Kind regards,

Vicky

Mar 2024

******Team Reception******

Dear Kk,

I just wanted to let you know that his daughter Marvel has praised all the reception staff for being very helpful, caring and always being very accommodating when it comes to appointments. She was thanking all of the staff at Cressex Health Centre for being very supportive towards her fathers condition and really appreciates their effort and wanted me to inform the surgery.

Kind regards,

Sheazaa

Feb 2024

*****Rosezena*****

Great work Rosezena

Feb 2024

*****Sheazaa*****

Hi,

I would like to send a review of how I have been treated by Sheazaa at Cressex health Centre surgery.

I have seen her twice now and both times have been very thorough and helpful. We had a bit of a laugh at the same time which makes everything better. I think she is great at building a rapport and understanding how I felt about the news ans advice she was given.

All in all i had a great service so thank you.

Amanda

Feb 2024

*****Thankyou******

Morning, the above pt has just been in to see me. Dr Jamil this gent said you saved his life by sending him to hospital as he ended up having a quadrupole bypass, he is so grateful and asked me to send on his thanks x

Timothy

Feb 2024

*****Thankyou*****

Hi 

I would like to thanks to the doctor (Sheazaa Shahid ) to visit my mother in law (Zaibun)  at home. Extremely impressed and happy with the consultation. She made my mother in law very comfortable. Helpful and we felt very informed on the benefits and risks of the treatment. She  made a referral to specialist too. Once again thank you.

Regards 

Mehreen

Feb 2024

*****Teresa*****

Morning, I have just had Natasha P in I believe you (Teresa) work closely together on housing aspects. 

This lady said that your Pt’s think you are amazing.

Kind regards  

Carol

Jan 2024

*****Lovely Feedback*****

Lovely Receptionist & Doctors

Muhammed

Jan2024

*****Amazing Feedback******

*****Thankyou*****

Good afternoon

Just wanted to email to say a big thank you to your team for being so prompt today with responding to my online query and getting me a same day appt. I really appreciate the effort made to get me seen by the GP and the GP was also fantastic and really helped me with something I’ve been struggling with for a long time.

Please pass this onto your team.

Many thanks

Rebecca

Nov 2023

*****Rosezena*****

This GP team is definitely doing a good job! First of all, I would like to thank Rosezena Ahmad, she is a good listener, has a professional approach and works solution-oriented. Shess work discipline and professional approach are absolutely admirable! She uconstantly followed up my treatment for my ottoiman disorder, both face to face and remotely! she
ok good care of us during my husband infinfection. I feel safe. I admire her work discipline and self-confidence. I’m glad we have it and I’m glad our paths crossed. In my opinion, people who do their job well should always be appreciated. I write these with my heart until the end. Endless thanks. Best regards…

Zezvda

Nov 2023

*****Pleasant Experience*****

Hi KK,

The above pt called yesterday afternoon to say what a lovely experience she had visiting the surgery to see Nurse Sarah.  She said Sarah made it a very pleasant experience and she wanted me to pass this on.

Kind regards

Pat

Nov 2023

*****5-star Service*****

Made a call back Appointment

Giuseppe

Nov 2023

Good Morning Teresa,

                                            I Just thought I would give you some feedback from a couple of Pts that you have seen over the past few months that I referred to you,

I saw Jason in the week, he said that you have helped him no end with the paperwork for his on going accommodation situation, he also said how lovely you are.

The other gent I know is very grateful is Graham, he was very complimentary of the service and the knowledge you have. He said you were very kind and caring towards him and very understanding towards his problem. You helped him sort out paperwork as he felt it to overwhelming for him.

Well done lovely, we are very luck to have you.

Kind regards 

CC

Sept 2023

*****Feedback*****

Hello there

I am just emailing to provide some feedback re the consultation I just had at 11.30am 21/09/23 at Cressex health centre.

I cannot remember the lady’s full name however I know it began ‘Sh…’ it may have been Shazeea .

I just want to say how amazing she was. She really took the time to understand the condition I was dealing with, didn’t talk over me which I find happens alot, listened actively, and provided a thorough examination and very suitable outcome. This was by far the best appointment and the most heard I have ever felt from a consultation before.

She is a credit to the NHS.

Many Thanks,

Sabrina

Sept 2023

*****Traci*****

I changed to this practice a few months ago. Since then I have had nothing but good interactions. Friendly, efficient, accessible. Highly recommended!

Traci

Sept 2023

*****A G*****

Haven’t been here long but so far the staff have been 10/10. GP’s I’ve had have all been great and a big shout out to Carol.

A G

Aug 2023

*****Dear Cressex Surgery*****

Ps

your ladies on reception are very helpful, kind,understanding and professional.

They are a asset. Pay rise all round..😁

Denise

Aug 2023

*****Clinician*****

Pt John Maynard Called and specifically wanted me to pass on his thanks to you.  He said you were very helpful and he is extremely grateful.

Kind regards

Vicky

July 2023

*****Clinician*****

Simply the biggest shout out to the clinician Carol at Cressex Health Centre. Thank you for your support and for having our regular appointments. Please pass this on to her.

Jason

June 2023

*****Reception*****

If l did l would give you a five star rating,Staff on the reception were excellent, And very polite which make a change these days,But yes five stars could not fault the staff,all excellent. 

Janusz

May 2023

*****Reception*****

If l did l would give you a five star rating,Staff on the reception were excellent, And very polite which make a change these days,But yes five stars could not fault the staff,all excellent. 

M.

May 2023

*****Hi*****

I just wanted to acknowledge the treatment I experienced yesterday and today.

I needed to have a blood test and the hospital appt was 3 weeks away, I went to the hospital and they refused to allow me as a walk in.

I phoned the surgery and spoke to Tara, I was extremely frustrated and distressed.

Tara arranged a blood test for me to be done at the surgery, explaining that the nurse was willing to fit me in the next day at the London Road surgery in her break.

Annoyingly I do not know the nurses name, but she is more an angel than a nurse.

I just want the surgery to know how much I appreciate both of them.

Thank you

Dawn

May 2023

*****To KK*****

I was just sending an email to say that I am very thankful to you for covering me on my emergency with having to go to the hospital on the 17th of April.

I have already thanked DR AJMAL for getting in touch with Wycombe hospital and doing a fine job in helping me during the last several weeks especially on the particular day for getting me seen at the hospital so quickly.

I got seen for the third time at the hospital as DR AJMAL went out of his way to help me finally get the attention from Wycombe hospital as it turned out I had a blocked right artery to my heart which was making me suffer with breathing difficulty’s and chest pain.

I have now had my operation and had a stent put in and I just wanted to let you know how much I appreciate Lynton house staff help especially DR AJMAL as the operation probably saved my life thank you.

Kind Regards Wayne

April 2023

*****Dear KK*****

Following on from our PPG meeting this morning, I’d just like to say Thank You for the prompt attention that I received from the surgery last week.  I attended with concerns regarding a skin complaint.  I was seen by a GP on the Tuesday at Hanover House and an appointment at the Dermatology department at Amersham hospital was provided on the Sunday of the same week!

Thank you for the prompt attention provided by the surgery.

Many thanks

Best wishes

Stephanie

April 2023

*****Hi KK*****

I have just today taken a call from Miss Deann .  She wanted to convey her deep gratitude and appreciation to Colette and Carol who attended to her on Friday 3^rd at Lynton House.  She was booked in with Colette but had a medical emergency and an ambulance was called and she wanted to pass on her deep thanks to both of them, she said they were both amazing.

Kind regards,

Vicky

Feb 2023

******Good morning KK******

I hope you are well.

This morning I had an appointment to see Carol to have a blood test at Lynton House and this was my first contact with her.

I found her to be very competent, professional, caring and supportive. She went beyond just taking the bloods.

I think she is an asset to the surgery. Please pass on my thanks and comments to Carol.

Regards

Sabar

Feb 2023 

*****SK*****

Nice experience at reception as well as doctors. Thanks !

Feb2023

*****Thanks Dr Jamil*****

Dear Bera,

Than you for telephoning me yesterday,and discussing the problem the problem that iam having with my health. 

First of all please thank Dr Jamil for all the concern and time the doctor has given me.Dr Jamil has been great and I could not have had a better doctor who is trying her best to help me. 

The symptoms that I have I have suffered with for the last 20 years.

Geoffrey

Nov 2022

*****Prescription*****

I just wanted to put forward your Pharmacist “Safi” for a recommendation for excellent patient care and support. Safi has been very kind and very helpful with numerous repeat prescription changes and requests for myself and my mother over the past few months.  We are on a lot of medication for our multiple health conditions and Saif has always been very helpful and supportive indeed.

With kind regards.

Mohammed 

Oct 2022

*****Avileen K*****

Very kind Receptionist and was helped greatly by the kind Dr J. Jamil. She was patient, open-minded and trustworthy. Very nice lady! Its a bit of a wait, but worth it. Very happy with their service.

Oct 2022

*****For the attention of KK Practice Manger*****

Dear KK

Thank you for your telephone call this morning and thank you for telephoning me personally in reply to my email of yesterday

Thank you for dealing with my problem so promptly and so efficiently

I very much appreciate your personal touch and for the solution you have put in place

The appointment with Colette next week is ideal

My most grateful thanks

John Evans

Wendy and John

Oct 2022

*****Thanksyou*****

Hello Natasha,

I hope that you are fine and well.

First of all I wanted to thank you and your Admin Reception Staff and all the Doctors and Medical Staff at Cressex Health Centre for all the excellent assistance, support and care you have all provided and continue to provide to myself and my family.

We have received exceptional patient care and support and assistance since we moved to High Wycombe and joined Cressex Health Centre over 2 years ago.

In particular we are very grateful for the ongoing care and support and assistance that Cressex Health Centre have been providing to myself (with my Stage 5 Kidney Disease and Chronic Heart Failure) and my mother (Liver Cirrhosis with Ascites and Breast Cancer).

With many thanks and kindest regards.

Mohammed

Sept 2022

 

 

 

***** Thankyou*****

To All Staff at Cressex Health Centre 

May I say a huge thankyou to all of you for taking care of both mum and myself in the time we were registered with you 

The care was very good and you were very understanding of our needs 

Yours Most Sincerely 

Barbara and Lee 

Sept 2022

 

 

***** MAJ HW*****

Our Family registered with Cressex Health Centre nearly over 18 months now, and we have received exceptional services from all the doctors and their receptionists.

The level of care understanding and the way they have delt with all our appointments either telephone consultations or face to face appointments they have always delivered the highest level of professionalism.

Originally when me and my family read all the negative reviews, we thought of not joining the surgery, but after 18 months of the care and exceptional services received by the team has been the best choice we have ever made.

From appointments, to consultations to home visits, they have always been very helpful, kind, understanding and as long as you make the calls between 8am and 1am, you definitely get an appointment same day either telephone consultation or face to face meeting.

Some times the wait to speak to a receptionist can be from 10mins to 45mins long depending on the high volume of calls during these difficult time. They have multiple staff taking the calls from at least 3 to 5 receptionists and even the administration manager Natasha.

Premises Hygiene: The premises is large and always clean and tidy. Each of the appointment rooms are well equipped. There are 2 waiting areas and both areas have plenty of space, each of the chairs have distance measure put in place.

PPE: All staff wear PPE from face masks, to gloves and other accessories needed. They also have a temperature hand machine and several hand sanitizers stands at the surgery.

Parking: New Parking restrictions have been imposed in the car park as people have left cars in the past and patients could not park. With the new CCTV parking system installed all patients are required to log in to the digital terminal with car registration numbers during each visit to prevent receiving a parking fine. (There are 2 terminals at the surgery both ends of the waiting area)

Receptionist: Some of the lovely receptionist staff, Tara, Pat, Vicky, Faiza, Jo, Fatima and Daljit are always polite, kind, understanding and will go out their ways to make sure all information we have explained is given to the duty doctor. The duty doctor who will then allocate a doctor to call for a telephone consultation or send a text message with appointment details to visit the surgery the same day.

Administration Manager: Natasha who we have delt with via emails and face to face and she is very kind, polite and very helpful with dealing appointment matters.

Booking Appointments: Appointment can only be booked by calling the surgery 8am to 10am for same day appointment and in emergency you can still call them during the day and the duty doctor can make exceptions as well as they have done this for my family on many emergency situations.

Patient Access Portal: Allows you to view all appointment details, patient notes, blood test results, medication list and making new repeats for prescriptions.

Medication/Pharmacist: Safi and Jennifer have a dedicated option on the phone who are so lovely, kind and helpful when dealing with all medication amendments, repeat prescriptions and any medication adjustments from the patient or hospital discharge letters.

Doctors, Physicians Associates and Clinical Team: Dr I Tetlay, Dr K Ajmal, Dr Arnab Bera, Dr Anzaak, Dr Jamil, Dr Rozeena, Dr Janine Qasim, Dr Adesola, and Dr Larissa who we have delt with in the past 18 months who have been exceptionally professional, nice, kind, understanding and have always gone the extra mile to help my family.

I highly recommend this GP Practice to friends and family.
Mohammed J, Mohammed K, Ms Nessa and Family.

Google Review

July 2022

 

*****Thankyou*****

Hello

I am writing to thank the practice staff for their excellent care and response to my medical problem.

The details are in fact quite simple… on Friday 24 June at 2.00pm I telephoned the surgery to discuss a mole/freckle that was worrying me.  I was given an appointment the same day at 4.15pm.

I was examined and referred and saw a consultant at Amersham hospital on 12 July and have been invited for surgery on 27 July!

I must confess that I have not always been or had positive things to say about the NHS but I cannot thank you and your team enough for their speedy response… it was nothing short of incredible and has exceeded all my expectations and I am so very grateful.

I think that we are often quick to criticise and perhaps do not pass on positive feedback quite as readily but I have been so very impressed with the response from the practice that I couldn’t let it go unnoticed.

As a comparison (and I have been most surprised by this) I have a private medical insurance policy in place but the earliest they could see me was 16 August and by this time my surgery will be complete.

I don’t doubt that you receive a range of communications from all sorts of patients about all sorts of things but I for one am so very grateful for the kindness, professionalism and speed at which your team handled my problem and I hope that you will pass on my sincere thanks to them.

Kind regards

Liz 

July 2022

 

 

*****Welldone Daljit*****

Dear Practice Manager, 

I just wanted to take some time to put in writing my immense gratitude towards one of your staff members. 

My family and I have had a few encounters with Daljit, on the reception desk at Cressex. Each time she has maintained a very professional manner whilst also displaying the human touch, the empathy, and flexibility that so many people in the NHS are struggling to give these days due to covid and burnout etc. 

 

Two encounters stick out, the first is when my nephew Dene (2 years old) who is out of area became unwell in High Wycombe whilst visiting his grandparents and Daljit was so understanding and caring, she went the extra mile to help to register him temporarily and get him seen within a matter of hours. The way in which she dealt with the situation helped to put our minds at ease in what could have been a much more stressful situation. Her helpfulness also likely avoided a lengthy trip to A&E. Dene recovered swiftly and is doing well. 

Another encounter was much more recent, my grandmother was traveling abroad at very short notice (same day) due to a family bereavement. We were having difficulty obtaining a covid vaccination pass online due to technical issues. She was very understanding and facilitated alternatives at the practice. She was able to speak to my grandmother in Punjabi which was very helpful. Again by showing some empathy and a human touch she made what could have been a very stressful situation much smoother and reached a good outcome for all. 

Daljit is an asset to your organization and I think a lot of people in the NHS could learn from her example, including at times myself. I would be most grateful if you could pass on this message as well as our heartfelt thanks.  

Best Wishes, 

Radiology ST1

June 2022

 

***** Monica S.*****

 

 

******Fast and effective care*****

Fast and effective care 

Our recent experience at this surgery was extremely good. Dealings with reception staff and the GP were both efficient and thorough. I requested an emergency appointment for my child at 8:30 am and we saw a doctor that same morning. She was very thorough and called to check symptoms with the on call paediatrician. My first experience with this surgery could not have been better.

Anonymous NHS website

June 2022

 

*****Many thanks to your team*****

Dear Kk

I just wanted to drop you a quick to how impressed I was with our first visit to the surgery. Luka had an adverse reaction to one of his immunisations. I called the surgery and he was seen a few hours later by Dr Jamil. She was very thorough and called through to the paediatrician on call to check his symptoms. The receptionists were lovely – even reminding us to register our car! You have a very efficient team. 

Loryn

June2022

*****Thanks To Rosezena*****

Hi KK

I took a call from Nancy M on Thursday afternoon, who is one of our patients, she is 97 years old.  She called as she wanted to pass on her thanks to Rosezena for all of her help recently, especially on 20^th when Rosezena arranged an ambulance for her to transfer her to hospital.

Elaine

April 2022

*****Extremely Helpfull*****

April 2022

*****Lovely Experience*****

Hi KK,

I want to share a lovely experience with a patient today. 

Patient Jeanie Creser **-**-**** is an 83 years old patient, she called the surgery to speak to Dr Anzak regarding her medication, I have offered to help as the doctor is off,

she wanted is to order her medication and I have done that for her,  also she mentioned if we can deliver her medication as she is struggling to go to Asda pharmacy to collect it.

I have explained to the patient that unfortunately we do not offer this service.

I felt that I needed to do something to help this elderly lady , and after a quick search on line, I called Aqsa pharmacy, to ask if they provide medication delivery to patients, and YESS they do and it’s free for the elderly patients, such a great news!!!I called back the patient and I gave her the pharmacy contact details to discuss it further and arrange a delivery with them.

she was extremely happy with my help, and I was happy too, I felt very proud to work at the Cressex Health Centre, where we treat our patients as family members.

Kind regards

Fatima M.

Mar2022

***** Registration Process*****

******A thankyou from Patient*****

Dear Dr Ajmal,

I spoke to Wendy Monroe-West, mother to Paul Monroe West 30.10.66 today.  She wanted to convey her huge thanks and gratitude to all the staff at Cressex who have been so kind and helpful and attentive towards her son Paul.  She wanted to give a special mention to you, Dr Ajmal.  Wendy said that she was so please with the care and attention that you showed towards Paul and she is very grateful and thankful.

Kind regards,

Jan 2022

*****Amazing Service by Andrea & Jenifer*****

I am Diabetic, came to see Jenifer amazing lady, Andrea is so accommodating she just did the blood test with such a smile. These 2 beautiful ladies are the reason for great service.

Jan2022

*****Andrea the Nurse is the breath of Fresh Air*****

Dec2021

*****Andrea was excellent, service, polite, helpful, on-time*****

Dec2021

*****Good morning Dr Bera ,Janine Qasim ,Dr Irrum Tetlay *****

I feel I need to write to you

I am so very grateful to Dr Bera

He came out to visit mum on Tuesday 23rd November to give mum her covid booster and flu vaccination

Mum had shown signs of being poorly

She had night sweats on the Saturday night generally feeling out of sorts

We thought that mum had caught a cold / cough from one of the carers

Little did we realise that mum was more unwell than we thought

On Thursday 18th November carers made me aware that the inserted tube of mums catheter looked white possibly a sign of an infection starting

On this advice I phoned the District nurses .Spoke to Pedro told him what advice I had been given by our carers that the catheter may need to be flushed or even changed completely

He said he would not flush it at this time ,I asked him to visit ,he told me there was not a need to

I could not believe this as I was raising a concern for mums health

He has a duty of care

I could not let this go so I contacted the surgery ,We took samples both to wycombe hospital and surgery to see if mum had infections

I rathered your expertise if im totally honest

Over the weekend mum was not herself

I was told to call the surgery Monday for results .

Stool sample was clear of any infection

I was informed that mums urine sample was clear

But Dr Bera visited mum on Tuesday 23rd November and on being very thorough about everything he called us saying that mum had a UTI which had progressed over 6 days

A concern for sepsis

This put fear into me as over the weekend mum was poorly

I should have done more

I felt very guilty that mum was so ill

Dr Bera asked mums consent to be prescribed ciprofloxacin

Mum agreed knowing she had an infection

So very thankful to Dr Bera for coming out to see mum

On Thursday we had a visit from adult social care

I raised my concerns about Pedro and his lack of care

She made notes about this to raise it as a safeguarding issue

During this last week Mr Firoozan consultant cardiologist from Wycombe hospital called mum I believe on 26th November.

He asked how mum was .I had to explain the unfortunate news that mum had suffered a heart attack

He told me he would get mums discharge notes and that he would possibly want mum to have a heart scan in a couple of weeks time

Mum has been taking her antibiotics for a few days now

She is experiencing stomach pain ,wind and upset stomach as well

I cannot be thankful enough for the support and care

Yours Most Sincerely

Lee somes

Nov2021

********Good morning Kk************

I really want to express my gratitude to you and your staff receptionists nurses doctors

A special thankyou to Janine Qasim for her expertise and reassurance on Wednesday 20th October 2021 that saved my mums life

Resulting in fantastic care from paramedics

Transfer to Wexham Park Hospital where nurses and specialist consultants are caring for mum

These people really are our Unsung HEROES

With the greatest sincerity

Lee somes

Oct 2021

 5 stars****** Sept 2021******

Our family registered with the Cressex Health Centre about one month ago.

Since day one we have received excellent patient care and service from the Doctors, Medical Team and the Reception Staff, who have been very helpful and supportive and understanding of our medical needs.

I highly recommend this GP Practice.

***Excellent Practice & Wonderful Staff***

★★★★★ out of 5 NHS Website

Rated 5 stars out of 5

by Anonymous – Posted on 03 September 2021

My family and I joined this Surgery/Health Centre several months ago and have found the staff to be wonderfully kind, caring and helpful. They have a lovely team of receptionists who always answer the phone politely and deal with any problem or concern I have promptly and thoughtfully. Even though the Covid-19 pandemic has put a huge strain on the NHS, this health centre makes sure you can see a GP when you need to, or have a telephone consultation on the same day that you call. The GPs and Physicians Associates are highly skilled, caring, thoughtful and very professional. They assess the problems carefully and carry out any necessary tests or investigations needed before they treat the conditions. My family and I are very happy with the excellent service we receive here and would definitely recommend this 5-star practice to other patients.

Visited August 2021

 

*******Patient Reviews******

Dear Sir or Madam

Than you for your email. We saw Dr Ajmal on Friday and he very kindly helped us.

Nurse Larissa was very good and suggested that I saw the Nurse for leg dressings today at 1320.

My wife spoke to Dr Rosina Hamed yesterday, she said to call back if my wife’s health worsened.

Nyamaa Chimed has diarrhoea all night and again this morning. This is getting worse not better.

I spoke to Zara on switchboard just now as I have a 1320 appointment to see the Nurse for compression bandages and that is complicated by Nyamaa’s Talking Therapies call at 1300.

Thank you for your kind help, Dr Ajmal and Nurse Rachel have been excellent and Nurse Larissa most kind.

Yours faithfully,

Alistair

 

*******NHS Comment Response******

Excellent practice

★★★★★

5 star rating

by Anonymous – Posted on 21/05/2021

Moved practice 2 years ago & we are so impressed. Receptionists are caring, GPS do their very best and we’ve had more help in the last 2 years than in the 20yrs at our old practice. It’s been a tricky time with covid but they’ve fine their very best. Would recommend to anyone.

Visited May 2021

*************”Google Reviews”************

Has made amazing improvement since the Surgery was taken over by the new team. Thank you.

 

 

**********”Feedback Form”**********

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?	Extremely likely
Can you tell us why you gave this response?	All the staff are really friendly and extremely helpful

16 June 2021

**********Dear Cressex Health Centre,**********

I was attending my COVID-19 vaccination, which was booked in for: 26-May-2021 at 08:40, High Wycombe Town Hall, HP11 2XE. I have been in considerable back pain for six months and yesterday I was suffering with excruciating pain and having difficulty in walking. I was due to have my jab given by Chiltern House Medical Centre, the staff at the town hall fast tracked me and your staff kindly agreed to see me. I would like to give an commendation to your excellent staff who allowed me to fast track my vaccination, made me comfortable and did not rush me, I was very grateful for the professional service I received and the empathy given. I thanked your colleagues for looking after me and stated that I would feedback my appreciation back to your surgery.

Would you please officially pass on my thanks for the service that I received from your excellent staff.

Kind regards,

27 May 2021

**********Enormously helpful**********

Dear doctors, nurses and office staff at Cressex surgery,

Last Monday I contacted the surgery.  Not only did you ring me back as promised, but you gave me an appointment to come to the surgery and be examined.
The examination was very thorough and carried out in a Covid-safe manner and I was reassured.
Two other problems were dealt with at the same time.  On Thursday I had a telephone call offering me an appointment on the same day which I duly attended and found enormously helpful.
I am writing down my experience to tell you how impressed both myself and my husband are with the service I received from you all.
Please pass on my grateful thanks to all concerned, I am so pleased that I transferred to your surgery.
**  All reviews are published after patient consent is obtained & are Redacted to protect personal identifiable information.

9 January 2021

**********No problems for the last year**********

**********Helpful when it mattered most**********

I have never really suffered from illness and always been a happy person. Three months back my work situation became where I couldn’t cope. I self-certified then was signed off sick. I believed I was going mad. Although my dr tried to encourage me back to there I took a decision to get a job elsewhere. I am now happy in my job again. My anxiety has gone. I don’t feel anxious anymore I am happy. I feel like if I had stayed in my job or gone back I would be suffering more. I am grateful for the Drs who helped me especially my named GP.

06 April 2016

**********Excellent when it really counts!**********

I have nothing but extreme thanks for the care and support I have recently been given by both the doctor and staff during my late husband’s illness. They have been there for me all the way and I am very confident that they will continue to give me any support I need as I come to terms with my bereavement.

05 January 2016