Cressex Health Centre

We believe in delivering high quality patient-centred care in the ever changing climate of the modern NHS.

Complaints

If you have a suggestion, comment or complaint about the service you have received from the doctors, nurses or any of the other staff working in the Centre then please let us know.

We hope that most problems can be sorted out quickly at the time they arise and with the person concerned. If your problem cannot be sorted out this way and you wish to make a complaint, we would like you to let us know as soon as possible. The best way to raise a complaint is to write to the Practice Manager. She will then acknowledge your complaint and investigate what has happened. Either she or the clinical lead, whoever is most appropriate to deal with the matter, will write to you with a full explanation within three weeks.  To complete our Patient Complaint form please Click Here; for further guidance on our Complaint Procedures please click on the links below:

Complaints Procedure Leaflet

Complaints Procedure; Internal Guide

If you feel you cannot raise your concern or complaint with us or you are dissatisfied with the result of our investigation, you should contact the Patient Advice and Liaison Service (PALS) on 0800 052 6088 who can often help resolve any problems before they become formal complaints.

Care Quality Commission

If you have experienced poor care, or know that poor care is being provided somewhere you can report it to the Care Quality Commission (CQC), anonymously if you wish. You can also tell the CQC when you feel you have received good care. You can write to: CQC National Correspondence, Citygate, Gallowgate, Newcastle-upon-Tyne, NE1 4PA. The CQC will not investigate the complaint but it may use the complaint to assess the service being complained against.